Shelterluv's welcome guide is broken into four sections:

  1. Initial account setup

  2. Configuring your account

  3. Training your team

  4. Going live!

Each section builds upon the last to ensure you and your team have a great foundation when you start using Shelterluv.

If you have any questions along the way, you can take advantage of our in-app Help Widget or access our Help Center 24/7, which includes a wealth of information and should be your go-to for FAQ’s!

If you need additional assistance, Shelterluv's Customer Solution Team is made up of shelter operations and support experts who understand and care about the work you do. To reach our team, email We aim to respond to each initial inquiry within 1-2 business days.


Click on each section to learn more:

15 - 30 minutes

Confirm your billing details and access Shelterpay features!

1 - 5 hours

Configure your account to meet your organization's needs.

1 day - 1 week

Train your team to prepare for your transition to Shelterluv.


Begin using Shelterluv and watch your donations roll in!